Privacy Policy

Last updated: April 2026

Total Property Solutions ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices about that information.

Information We Collect

When you submit a quote request form or call us, we collect:

• Your name
• Phone number
• Email address (if provided)
• The service you are interested in
• Any message or property details you provide
• Automatic technical data such as your IP address, browser type, referring URL, and Google Ads click identifier (gclid) for attribution

How We Use Your Information

• To respond to your estimate request and schedule service
• To follow up on open quotes, appointments, or completed jobs
• To improve our website and advertising performance
• To comply with legal obligations

Information Sharing

We do not sell or rent your personal information. We may share limited data with trusted service providers who help us operate the business, including:

• Call tracking providers (WhatConverts) for attribution
• Google Ads for conversion measurement
• Our CRM and scheduling tools

These providers are contractually required to protect your data.

Cookies and Tracking

Our website uses cookies and similar technologies for analytics and advertising attribution, including Google Ads conversion tracking and call tracking. You can disable cookies in your browser settings, though some site features may not work as expected.

Your Rights

You may contact us at any time to:

• Request a copy of the information we have about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of future marketing communications

Residents of California, Virginia, Colorado, and other states with privacy laws have additional rights under those laws.

Data Retention

We retain lead and customer information as long as needed to provide services, comply with legal obligations, and support our business records.

Security

We take reasonable steps to protect your information, but no transmission over the internet is 100 percent secure. We cannot guarantee absolute security.

Children

Our services are intended for property owners and our site is not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top indicates when it was last revised.

Contact Us

Total Property Solutions
Phone: (502) 825-0329
Service area: Louisville, KY and Southern Indiana